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Read below to learn more about your vacation:
Orlando, Las Vegas, Branson, Williamsburg, Gatlinburg, or any of these destinations in Mexico… Acapulco, Puerto Penasco, Mazatlan, Puerto Vallarta, or Cancun!
You get 3 nights stay in any of the U.S. destinations or
5 nights in any of the resorts in Mexico.
What’s the catch?
You are responsible for travel to and from… you pay for meals and amenities… you pay the taxes and resort fees… that’s it.
The cost for the stay in these 5 Star resorts is FREE (except for the unavoidable resort fee which ranges from only $19.45 to $19.70 per night).
However, You are receiving a vacation that is valued at up to $585 for Orlando or Las Vegas and up to $1,500 in Mexico, depending on the time of year you travel. That’s an incredible value!
What do your need to do?
First check out the FAQ below to read about the terms and what you’ll be getting:
FAQ
Do I have to take a timeshare presentation in order to take advantage of your vacation certificates?
Great question. No, you will never be required to attend any sales or timeshare presentation. These are real, top quality resorts with no hidden fees or strings attached. The resorts are simply filling otherwise empty rooms which the hotels and resorts turn into additional revenue from these consumers spending money on the property, such as room service, spa, in house restaurants, bar purchases, casino and extra day stay, etc. In addition, you may be offered them additional incentives and upgrades that you can choose to accept or decline that will include a resort preview and sales presentation to consider becoming a member of the participating resorts club membership or timeshare. You, however, will NEVER be required to upgrade. Just politely decline.
How are you able to offer these incentives?
Over 1 million families have traveled to date and we have contracts with the world leading hotel chains, and resorts to help them fill their otherwise empty rooms. We help fill empty rooms which the hotels, resorts turn into additional revenue from other areas of their property and future bookings. Hotels rarely experience full occupancy, yet they remain open, providing rooms and services at fixed costs. So, when hotels give out their rooms by partnering with us,they might miss out on the room fee, but they already didn’t have that in the first place, at least now they have the opportunity to gain a customer for their in-house restaurants, room service, their casinos, an extra day stay, future bookings, etc. The benefit of why our program works so well is the fact that it’s a win win for everyone involved. You win because you receive an awesome incentive gift. The resorts win because they gain additional revenue from other areas of their establishment that they otherwise would not have been able to get and they also have a new client that may book with them in the future. You will also offer additional upgrades and incentives that you can choose to accept or not… your choice.
Are these certificates to anyone from any country?
No Currently these offers are available to US and Canadian citizens only. We are currently putting offers for resorts in other countries that will allow European and Asian citizens to travel as well.
Do the certificates have an expiration date?
Yes, our digital certificates created will be assigned an expiration date 7 days out from the date it is sent. Please note that the expiration date shown on the digital certificates only pertains to the actual activation of the certificate. After you activate a vacation certificate, you will have at least 18 months to travel. To activate you simply needs to pay the daily taxes and fees that correspond to the certificate. You can activate by phone or online.
Why do we put a 7 day expiration date on the certificates?
The business model works best when the customer activates right away otherwise most will forget they even received it. During this 7 day period you will be sent up to 3 emails to remind you to activate. Our redemption rate is the highest in the industry because the 7 day expiration date provides a sense of urgency to activate and use it. Another important reason is that the 7 day expiration date is there to protect our business and your business… in the event our contracts change with the participating properties and travel companies, we can easily update or change our offers. This way we do not expose ourselves to discontinued certificates in circulation that may be redeemed at anytime in the future.
Do I need to set my reservations and travel by the expiration date printed on the certificate?
No. The expiration date pertains to activation of the vacation certificate only. Once you activate by paying the taxes and fees of a vacation certificate you will have at least 18 months to travel. Example: for our US resorts the activation fee is $19.45 per night and our Mexico offers is $19.70 per night.
Do you use my email or info for any other purpose?
No. The resort companies do not do any other marketing to certificate recipients. There is no intention of spamming clients with email. We will send up to 3 email reminders during the first 7 days prior to the certificate expiration to remind you to activate. If you do activate, then you have become a customer of the travel companies as well, and yhey may need to have further communication with you as a customer concerning the reservation, or reminding you to book dates etc.
How do I redeem the certificates?
You may activate a certificate over the phone by paying the resorts taxes and fees of $19.45 for our US resort options and $19.70 per night for our Mexico resort options. An Online option to activate is coming soon. Once you activate within 7 days of receiving the digital certificate, you will have 18 months to choose travel dates. To date we have redeemed tens of thousands of digital certificates and have a fantastic reputation that we are proud of!
How many certificates can I as a customer activate?
Your can activate each individual vacation certificate once. So for example, you can use the Mexico vacation to one of the destinations once or you can use One of the US destinations once. This means you can take advantage one US and One Mexico vacation. We will be continuing to offer more destinations in more counties and when we do you can activate once for each country.
Can I resell your certificates?
No. You may not. Reselling or bartering the certificates will cause us to void the certificate. This will violates our terms, conditions, and agreements you accept before using our certificates. The agreements we maintain with our hotel and resort companies prevent us from competing against or jeopardizing their published rack rate. If you were able to sell these certificates, there would be no way to prevent a member from selling our certificates directly to the end user, thereby creating competition and lowering our partner properties’ published rates. So they cannot be sold or bartered for services in anyway.
Do I get to choose the hotel?
We promote specific properties with each certificate destination. For example, currently we are offering Westgate Resorts in both Orlando and Las Vegas. However If the property we promote is not available we may give the user other choices they can pick from. Keep in mind that these are promotional offers that we provide you as our customer with significant savings on your travel so it’s not going to work the same way as going to www.hotels.com and paying full rack rate where you get to choose the hotel. With us, the properties that we work with and that participate in these promotional offers release the unoccupied inventory to us just 30 days ahead of time.
Do I get to choose which destination?
Yes, you do get to choose the destinations that you wish to travel to. Even if you activated an Orlando vacation, but later want to upgrade to Mexico, or switch to Vegas, you can do so. You may need to pay the difference in taxes and fees if applicable.
What are the taxes and fees and what are the based on for the travel certificates.
The taxes and fees are based on a few factors… examples include, but are not limited to: local tourism and bed taxes, sales tax based on the full rack rate of the accommodations, maid service fees, zone surcharges, travel agency fees, federal, state, local or municipal taxes, etc.
Are there any other hidden fees or expenses and costs?
You will receive 4 days 3 nights luxury hotel accommodation room rate free of charge, which retail is valued at up to $195 per night, in the US and up to $300 per night in Mexico. However, you are responsible for all other expenses, including, but not limited to: airfare, transfers, food & beverages, gratuities, resort fees if applicable and any other personal or miscellaneous expenses.
Resort fees are common place in the travel industry. As a matter of fact, over 96% of tourists traveling to Orlando or Las Vegas now have to pay a resort fee when they check in at the resort. This is so common now that it’s just expected for any seasoned traveler.
You are receiving a vacation that is valued at up to $585 for Orlando or Las Vegas and up to $1,500 in Mexico, depending on the time of year you travel. That’s an incredible value!
Resort fees for properties we use for FREE hotel stay certificates run from:
Las Vegas at the hotels we use run from $16.00 to $33.00 per night
Orlando Fl resort fees run from $5.00 to $12.00 per night depending on hotel and season.
Mexico hotels we use are from $10.00 to $14.00 per night
Resort fees cover items like: WiFi Internet Access, Local Calls. Resort amenities, Fitness centers,in-room safes, Beach Chairs, umbrellas, beach/pool towels, activities and more.
Can I travel with my children?
The short answer is YES. The US resorts options will include up to 4 people in the room regardless of age. For the Mexico offers, you can travel with 2 adults and up to 2 children up to the ages of 12 or under. If traveling with extra adults or children, upgrades may be available to accommodate depending on availability. Upgrades may require the purchase of additional rooms or larger suites which may not always be available. Prices for additional children etc depend on room availability and seasonality so prices cannot be quoted until travel dates are selected. These promotional certificates are designed for couples or small families. More than 4 persons will be harder to accommodate with these promotions and in some cases not possible.
Can I get together with family, etc., and book several rooms?
No sorry, these certificates cannot be used for groups of more than 1 room. The hotels are offering this promotion and will honor only one package per family, friends, acquaintances or known groups traveling on the same, similar and/or adjoining arrival and departure dates. There are additional costs associated with group travel. They also will not be available to use during conventions or other special events.
Can I cancel the activation and get my money back?
This certificate activation is FINAL & NON-REFUNDABLE unless you purchase the Trip Guard. If Trip Guard insurance was purchased, you may cancel anytime up and until you have confirmed travel dates. If Trip Guard was declined, you will have a store credit to use you vacation dollars toward. Once dates are confirmed with the certificate, no changes will be allowed. Cancellations after dates are confirmed will result in forfeiture of the activation fees. (The inventory used for these rooms are not as flexible as booking at retail rack rates, once confirmed changes will not be allowed and cancellations or no shows will result in forfeiture of fees paid)
Are flights included in these certificates?
No the flights are not included. The recipient of this certificate is responsible for all expenses including but not limited to: airfare, transfers, food, gratuities, and any other miscellaneous expenses. This certificate cannot be combined with any other promotional vacation offer.
Are the resorts in Mexico “All Inclusive”
No, the resorts we offer for the certificate will not be all inclusive. The recipient of this certificate is responsible for all expenses including but not limited to: airfare, transfers, food, gratuities, and any other miscellaneous expenses. This certificate cannot be combined with any other promotional vacation offer. We will however offer the certificate holder opportunities to upgrade to a different resort with an All Inclusive plans starting at only $199 and $299 per couple for the entire stay. This upgrade option will save the user nearly $1500 in value compared to anywhere else. User would need to attend a 90 minute resort discovery tour to get this upgrade option.
What are the upgrade options that will be offered with resorts in Mexico?
One of the ways that these promotions are made possible is we will be offering the certificate holder the opportunity to upgrade. For example for the 5 night Mexico vacations we will offer the end user the opportunity to upgrade to All Inclusive resorts starting at only $199 per couple for the entire stay. We have upgrade options at $199 and at $299 that will allow 2 adults and up to 2 kids up to the age of 18 to have all their meals and drinks included for as low as only an additional $199. This is a huge value that saves your customer up to $1500 on their vacation.
What are the upgrade options that will be offered in Las Vegas and Orlando?
In Orlando you will be offered a one bedroom upgrade from a studio unit plus you will be offered 2 Disney or 2 Universal tickets FREE if you agree to attend a resort preview of the benefits of resort ownership or timeshares. In Las Vegas they will be offered 2 Cirque Soleil tickets and $100 in casino match play. There is no additional cost to upgrade in Vegas or Orlando – you just need to attend the presentation/meet the resort’s requirements. In Mexico, to upgrade to all inclusive for 5 nights, it is $199 to $299 depending the resort for 2 Adults. You will never be required to accept the upgrades or attend a resort tour but the additional incentives are quite attractive and many will choose to upgrade which is part of what helps this program work for everyone.
What resorts will my clients be staying at?
These are the resorts we are currently offering. New destinations and resorts will be coming soon in more countries as well including Asia and Europe.
Las Vegas (3 nights) Standard Room
Westgate LV Resort & Casino
Orlando (3 nights)
Westgate Lakes Orlando Studio unit
Cancun (5 nights) 1 bedroom Master Suite
Riviera Maya
Puerta Vallarta (5 nights) 1 bedroom Master Suite
Vidanta Puerto Vallarta
Puerto Penasco (5 nights) 1 bedroom Master Suite
Vidanta Puerto Penasco
Mazatlan (5 nights) 1 bedroom Master Suite
Vidanta Mazatlan
Why do I have to be a certain age and have a credit card or debit card to use the certificate?
With these promotional offer the resorts are hoping the customers will make up for the loss in room revenue with spending on property at the restaurants, spa, casino etc. For this reason and others they are requiring that at least 1 person in the party be over the age of 21 for the US resort promotions and 1 person over must be over the age of 30 for the Mexico offers and have a passport to travel, they must also have a valid major credit card to check into the Mexico resorts. For our US resort offers they must also have a Major credit or a bank debit card with Visa or mastercard logo plus valid government issued id to check in. (in other words they must not be cash customers with no recourse for damage to rooms etc.) Certificate users must also reside at least 100 miles away from the participating resort. So for example a resident of Orlando cannot use the Orlando stay but instead could use the Vegas hotel stay.
What are the exact terms and conditions of the certificates?
Orlando / Las Vegas Terms and Conditions
There are NO timeshare presentations required to use this vacation certificate or any other hoops you will need to jump to redeem. Simply call us when with your preferred travel dates after activation. Our staff is available 24/7 to assist you when ready to book dates.
This digital certificate will be considered void if bartered or purchased by the recipient. The certificate is valid for a reservation request offering 3 nights of Luxurious Resort Accommodations in your choice of either Orlando or Las Vegas. These rooms are for up to 4 occupants and at least one occupant must be at least 21 years of age. Your cost to redeem this certificate and book the reservation is just for the local government taxes and tourism fees of only $19.45 per night. Guest must also have a major credit or a bank debit card with Visa or Mastercard logo, plus valid government issued ID to check in.
The recipient of this certificate will receive 4 days 3 nights luxury hotel accommodation room rate free of charge, which retail is valued at up to $195 per night, however recipient is responsible for all other expenses including but not limited to: airfare, transfers, food & beverages, gratuities, resort fees if applicable and any other personal or miscellaneous expenses.
All reservations require a minimum of 30 days advance notice to book. If you book your travel dates, and you do not end up traveling then the fees and taxes paid are non refundable. Reservations are based on availability and will not be available during major holidays or resort special events. Check in is available 7 days a week.
The expiration date on this certificate pertains only to redemption of this certificate and not actual travel. You must activate this certificate within 7 days of receiving it. Travel can be completed within 18 months after activation. Once your travel dates have been confirmed changes are not allowed.
This certificate cannot be combined with any other hotel stay or promotional vacation offer.
Only one certificate per household and resort will only honor one certificate per family, friends, acquaintances or known groups traveling on the same, similar and/or adjoining arrival and departure dates. Unfortunately, only 1 party can use the complimentary vacation certificate if more than one room is booked for same dates. Otherwise, there are additional costs associated with group travel.
User must be a U.S. or Canadian resident and reside at least 100 miles away from destination resort of choice or choose a different resort offer from the available destination options.
This certificate has no cash surrender value, void if discontinued and where prohibited by law. The terms of this offer are subject to change without notice. Bookvip reserves the right to offer other hotels with equal or similar value with certificate holder approval if required due to availability. Do not rely upon representations other than what is printed on this certificate. To redeem simply call our toll free number on digital certificate.
Mexico Terms and Conditions
There are NO timeshare presentations required to use this vacation certificate or any other hoops you will need to jump to redeem. Simply call us when with your preferred travel dates after activation. Our staff is available 24/7 to assist you when ready to book dates.
This digital certificate will be considered void if bartered or purchased by the recipient. The certificate is valid for a reservation request offering two adults and up to 2 children under the age of 12, 5 nights of Luxurious Resort Accommodations in your choice of either Cancún, Puerto Vallarta, Nuevo Vallarta, Mazatlan, Acapulco,or Puerto Penasco, Mexico. Upgrade options are available to use in Cabo San Lucas. At least one of the travelers needs to be between 30-70 years of age. Your cost to redeem this certificate and book the reservation is just for the local government taxes and tourism fees of only $19.70 per night. Guest must also have a valid major credit with Visa or Mastercard or Amex logo, plus valid government issued ID to check in.
The recipient of this certificate will receive 6 days 5 nights luxury hotel accommodation room rate free of charge, which retail is valued at up to $300 per night, however recipient will be responsible for all other expenses including but not limited to: airfare, transfers, food & beverages, gratuities, resort fees if applicable and any other personal or miscellaneous expenses.
All reservations require a minimum of 30 days advance notice to book. If you book your travel dates, and you do not end up traveling then the fees and taxes paid are non refundable.
Reservations are based on availability and will not be available during major holidays or resort special events. Check in is available 7 days a week. The recipient of this certificate is responsible for all expenses including but not limited to: airfare, transfers, food, gratuities, resort fees if applicable and any other miscellaneous expenses. This certificate cannot be combined with any other promotional vacation offer. The expiration date on this certificate pertains only to redemption of this certificate and not actual travel.
You must activate this certificate within 7 days of receiving it. Travel can be completed within 18 months after activation. Once your travel dates have been confirmed changes are not allowed.
This certificate cannot be combined with any other hotel stay or promotional vacation offer.
Only one certificate per household and resort will only honor one certificate per family, friends, acquaintances or known groups traveling on the same, similar and/or adjoining arrival and departure dates. Unfortunately, only 1 party can use the complimentary vacation certificate if more than one room is booked for same dates. Otherwise, there are additional costs associated with group travel.
User must be U.S. or Canadian resident.
This certificate has no cash surrender value, void if discontinued and where prohibited by law. Bookvip reserves the right to offer other hotels with equal or similar value with certificate holder approval if required due to availability. The terms of this offer are subject to change without notice. Do not rely upon representations other than what is printed on this certificate. To redeem simply call our toll free number on digital certificate.
Branson
There are NO timeshare presentations required to use this vacation certificate or any other hoops you will need to jump to redeem. Simply call us when with your preferred travel dates after activation. Our staff is available 24/7 to assist you when ready to book dates.
This digital certificate will be considered void if bartered or purchased by the recipient. The certificate is valid for a reservation request offering 3 nights of Hotel accommodations in at the Westgate Branson Woods Resort in Branson Missouri . These rooms are for up to 4 occupants and at least one occupant must be at least 21 years of age. Your cost to redeem this certificate and book the reservation is just our recovery fees for the local government taxes and tourism fees of only $19.45 per night. Guest must also have a major credit or a bank debit card with Visa or Mastercard logo, plus valid government issued ID to check in.
The recipient of this certificate will receive 4 days 3 nights luxury hotel accommodation room rate free of charge, which retail is valued at up to $149 per night, however recipient is responsible for all other expenses including but not limited to: airfare, transfers, food & beverages, gratuities, resort fees if applicable and any other personal or miscellaneous expenses.
All reservations require a minimum of 30 days advance notice to book. If you book your travel dates, and you do not end up traveling then the fees and taxes paid are non refundable. Reservations are based on availability and will not be available during major holidays or resort special events. Check in is available 7 days a week.
The expiration date on this certificate pertains only to redemption of this certificate and not actual travel. You must activate this certificate within 7 days of receiving it. Travel can be completed within 18 months after activation. Once your travel dates have been confirmed changes are not allowed. This certificate cannot be combined with any other hotel stay or promotional vacation offer.
Only one certificate per household and resort will only honor one certificate per family, friends, acquaintances or known groups traveling on the same, similar and/or adjoining arrival and departure dates. Unfortunately, only 1 party can use the complimentary vacation certificate if more than one room is booked for same dates. Otherwise, there are additional costs associated with group travel.
User must be a U.S. or Canadian resident and reside at least 100 miles away from destination resort of choice or choose a different resort offer from the available destination options.
This certificate has no cash surrender value, void if discontinued and where prohibited by law. The terms of this offer are subject to change without notice. Bookvip reserves the right to offer other hotels with equal or similar value with certificate holder approval if required due to availability. Do not rely upon representations other than what is printed on this certificate. To redeem simply call our toll free number on digital certificate.
Williamsburg
There are NO timeshare presentations required to use this vacation certificate or any other hoops you will need to jump to redeem. Simply call us when with your preferred travel dates after activation. Our staff is available 24/7 to assist you when ready to book dates.
This digital certificate will be considered void if bartered or purchased by the recipient. The certificate is valid for a reservation request offering 3 nights of Hotel accommodations in at the Westgate Williamsburg Hotel . These rooms are for up to 4 occupants and at least one occupant must be at least 21 years of age. Your cost to redeem this certificate and book the reservation is just our recovery fees for the local government taxes and tourism fees of only $19.45 per night. Guest must also have a major credit or a bank debit card with Visa or Mastercard logo, plus valid government issued ID to check in.
The recipient of this certificate will receive 4 days 3 nights luxury hotel accommodation room rate free of charge, which retail is valued at up to $168.00 per night, however recipient is responsible for all other expenses including but not limited to: airfare, transfers, food & beverages, gratuities, resort fees if applicable and any other personal or miscellaneous expenses.
All reservations require a minimum of 30 days advance notice to book. If you book your travel dates, and you do not end up traveling then the fees and taxes paid are non refundable. Reservations are based on availability and will not be available during major holidays or resort special events. Check in is available 7 days a week.
The expiration date on this certificate pertains only to redemption of this certificate and not actual travel. You must activate this certificate within 7 days of receiving it. Travel can be completed within 18 months after activation. Once your travel dates have been confirmed changes are not allowed.
This certificate cannot be combined with any other hotel stay or promotional vacation offer.
Only one certificate per household and resort will only honor one certificate per family, friends, acquaintances or known groups traveling on the same, similar and/or adjoining arrival and departure dates. Unfortunately, only 1 party can use the complimentary vacation certificate if more than one room is booked for same dates. Otherwise, there are additional costs associated with group travel.
User must be a U.S. or Canadian resident and reside at least 100 miles away from destination resort of choice or choose a different resort offer from the available destination options.
This certificate has no cash surrender value, void if discontinued and where prohibited by law. The terms of this offer are subject to change without notice. Bookvip reserves the right to offer other hotels with equal or similar value with certificate holder approval if required due to availability. Do not rely upon representations other than what is printed on this certificate. To redeem simply call our toll free number on digital certificate.
Gatlinburg
There are NO timeshare presentations required to use this vacation certificate or any other hoops you will need to jump to redeem. Simply call us when with your preferred travel dates after activation. Our staff is available 24/7 to assist you when ready to book dates.
This digital certificate will be considered void if bartered or purchased by the recipient. The certificate is valid for a reservation request offering 3 nights of Hotel accommodations in at the Wild Bear Inn or River Terrace Gatlinburg . These rooms are for up to 4 occupants and at least one occupant must be at least 21 years of age. Your cost to redeem this certificate and book the reservation is just our recovery fees for the local government taxes and tourism fees of only $19.45 per night. Guest must also have a major credit or a bank debit card with Visa or Mastercard logo, plus valid government issued ID to check in.
The recipient of this certificate will receive 4 days 3 nights luxury hotel accommodation room rate free of charge, which retail is valued at up to $150 per night, however recipient is responsible for all other expenses including but not limited to: airfare, transfers, food & beverages, gratuities, resort fees if applicable and any other personal or miscellaneous expenses.
All reservations require a minimum of 30 days advance notice to book. If you book your travel dates, and you do not end up traveling then the fees and taxes paid are non refundable. Reservations are based on availability and will not be available during major holidays or resort special events. Check in is available 7 days a week.
The expiration date on this certificate pertains only to redemption of this certificate and not actual travel. You must activate this certificate within 7 days of receiving it. Travel can be completed within 18 months after activation. Once your travel dates have been confirmed changes are not allowed.
This certificate cannot be combined with any other hotel stay or promotional vacation offer.Only one certificate per household and resort will only honor one certificate per family, friends, acquaintances or known groups traveling on the same, similar and/or adjoining arrival and departure dates. Unfortunately, only 1 party can use the complimentary vacation certificate if more than one room is booked for same dates. Otherwise, there are additional costs associated with group travel.
User must be a U.S. or Canadian resident and reside at least 100 miles away from destination resort of choice or choose a different resort offer from the available destination options.
This certificate has no cash surrender value, void if discontinued and where prohibited by law. The terms of this offer are subject to change without notice. Bookvip reserves the right to offer other hotels with equal or similar value with certificate holder approval if required due to availability. Do not rely upon representations other than what is printed on this certificate. To redeem simply call our toll free number on digital certificate.
Testimonials
(The testimonials below are from other travelers using our Complimentary Vacation Incentives program.)
We just got back from taking one of the free vacations ourselves in Orlando and I just wanted to report back.
The booking process was very easy and the rep was very polite and knowledgeable. We were offered an upgrade that includes tickets but we declined because we’d already purchased tickets to Disney World before we arrived.
When we arrived at the Westgate Lakes Resort, the check in was easy and took less than 10 minutes. Overall it was a great experience and we saved a lot of money by getting the room for free.
We paid $58 in taxes and I think it was like $12 per night for the resort fees. It would have cost us over $500 to book this directly
Dustin T.
Less than $60 for the Taxes for the 3 night stay in Orlando, and Resort fee: $12.99 per room, per night at the Westgate.
William N.
The $58 is for taxes not resort fees. The Westgate in Orlando resort fees are from $5.00 to $12 per night based on seasonality.
Marco T.
About 6 weeks ago, I was able to book the trip with no problem and paid the $59.10 tax & tourism fee which are the advertised costs for the room (3 night stay).
Upgrades were offered, but there was zero pressure to accept the upgrades. I also received two phone calls before the trip offering further upgrades, again with no pressure. As I was testing this experience for my potential clients, I declined all upgrades.
We drove to Vegas today, and checked into the Westgate resort. Unfortunately, I was charged an additional $115.00 resort fee & a $100.00 security deposit (apparently refundable at check out), which was not mentioned at anytime during the booking process. In fact I specifically asked when I booked the room if there were additional fees, and I was advised there were none. Upon calling customer service, I was told the $59.10 I initially paid was only a booking fee & did not include the resort fees.
So based on this information, the stay costs the guest $174.00 + $100.00 “refundable” deposit, rather than the $59.10 I understood it to cost. Hope this helps.
Dave M.
All you’re doing when you claim outrage at resort fees is showing the world how infrequently you travel. Anybody who does travel with some regularity understands that these fees do exist and a deposit is quite normal to protect the hotel from damages due to pets or guest behavior during the stay.
Frankie S.
Detailed (and long) review on my Cancun certificate redemption experience:
I was very skeptical since it almost sounded ‘too good to be true’, and I didn’t want to get burned.
I decided ona vacation certificate to Cancun (Grand Mayan Palace), to see for myself. I redeemed my certificate over the phone and paid the $98.50 in taxes, and provided my desired travel dates. They offered me ‘all-inclusive’ upgrades but I declined them. In about a week I received an email from the resort confirming my dates. I then purchased the airfare for my wife and I.
Upon our arrival I was blown away by how big and beautiful the resort was. I rented a car and had to use the valet service since there is no self parking at the resort.
Check-in was a breeze. A timeshare salesperson approached us about a free breakfast buffet and discount card if we attended a sales presentation, which we kindly declined.
The resort is located in Playa Del Carmen, which is located 40 minutes south of Cancun. This is an ideal location because you can drive to all the major attractions such as Chichen Itza, Tulum, Coba and more.
You can also catch a ferry to the islands of Cozumel and Isla Mujeres.
We visited every attraction and location mentioned above. Keep in mind we only stayed 5 days and 4 nights due to other commitments we had back home.
Upon check out, we received our final bill…
– There is a MANDATORY $100 Mexican pesos daily charge for valet parking (no self parking available), which comes out to about $5 US Dollars. This only applies if you drive your own car.
– There is a daily ISH tax (environmental tax) of $20 Mexican pesos, which come out to just over $1 US dollar a night.
– There is a daily ISA (some other tax) of $20 Mexican pesos, which comes out to just over $1 US dollar a night.
– There is a daily resort fee of approximately $365 Mexican pesos, which comes out to approximately $20.
The resort provides FREE basic speed internet for all guests. I had some business webinars to run, so I purchased the high speed internet package, which is NOT necessary for basic internet needs.
This resort is the only resort in all of Mexico with a Cirque Du Soleil theatre on the grounds. It was worth every cent.
All in all, our ENTIRE stay cost us just $117 dollars for all standard charges. Keep in mind this is a 5 star resort. It was a STEAL! We could not be happier. In regards to the resort fee, MOST resorts charge that above and beyond other fees.
This visit validated to me that these certificates are the real deal!
I would strongly encourage everyone to redeem and experience at least one vacation certificate for yourself whether in the US or Mexico.
Javier R.
A Cancun review recently was posted. It was an awesome review. I was blown away that a 5 day vacation only cost $117 not including airfare. What a steal.
We were there last week ( just got home late Thursday night). The resort is absolutely beautiful!! The pools are amazing, the restaurants are fantastic and the employees are incredible! We were only asked once if we wanted to hear about the timeshare presentation, we politely declined and we’re never asked again. We have been to many resorts and properties but this one stands out as the most impressive.
Eric M.
We had 1,247 people check in at the resorts in the month of March for their complimentary vacation. In total we had 5,013 room nights used in the month of March alone!
Thank you being a part of our family.
Andy S.